Last Updated: February 6, 2025
HelloGym.io (“we,” us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use www.hellogym.io (the “Site”) or any of our services (collectively, the “Services”).
This Policy applies to information we collect when you: • Visit our Site. • Sign up for gym memberships, classes, or personal training through our Site. • Interact with our customer support, mobile applications, or other online features. • Communicate with us via email, chat, social media, or other channels. By using our Site or Services, you acknowledge that you have read and agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
• Account & Membership Data: Such as your name, email address, phone number, postal address, date of birth, or payment details when you register for a membership or sign up for classes. • Health & Fitness Preferences: Any wellness or fitness goals you choose to share with us (optional). • Customer Service Interactions: Any messages or transcripts if you contact our customer service or use a chat feature on the Site.
• Device & Usage Data: IP address, browser type, operating system, referral URLs, pages viewed, links clicked, and other usage information. • Cookies & Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, personalize your experience, and gather usage data.
• Social Media: If you connect or log in with a third-party service (like Facebook or Google), we may collect information from that service in accordance with your settings on that service. • Analytics & Advertising Partners: We may receive insights from analytics tools (like Google Analytics) or advertising networks to understand how users interact with our Site.
• To process your gym membership, class bookings, personal training sessions, and payments. • To provide customer support, including scheduling, cancellations, and general inquiries.
• To analyze usage and performance to improve our Site, mobile applications, and user experience. • To debug or fix technical issues, test new features, and gather feedback.
• To send promotional emails, newsletters, or special offers about our fitness programs, events, or third-party products (where legally permitted). • To conduct surveys, competitions, or giveaways.
• To tailor recommendations, personalized workout suggestions, and specialized services based on your fitness interests and past usage. • To remember your preferences (e.g., classes you’ve shown interest in).
• To comply with applicable laws, regulations, and court orders. • To detect, investigate, and prevent fraudulent transactions, unauthorized access, and illegal activities. • To enforce our Terms of Service or other legal agreements.
• To improve chat interactions (including AI-driven customer service), we may analyze transcripts, feedback scores, and usage patterns, ensuring that any personal data is processed securely and in compliance with privacy laws.
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for collecting and using personal data include:
• Contractual Necessity: Processing necessary to fulfill our contract with you (e.g., membership registration, payment). • Legitimate Interests: Improving our Services, preventing fraud, and maintaining security. We always balance these interests against your data protection rights. • Consent: When you explicitly consent (e.g., marketing newsletters, optional health/fitness data). You can withdraw your consent at any time. • Legal Obligation: Compliance with legal obligations, such as accounting or regulatory requirements.
We do not sell your personal information. We may share personal data:
• With third parties who help us operate the Site and Services (e.g., payment processors, scheduling providers, analytics platforms, cloud hosting).
• If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• To comply with legal obligations, respond to lawful requests from public authorities, or protect our rights and property.
• Where you have provided consent or expressly requested we share your information (for instance, when integrating with a third-party fitness app).
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected (e.g., to provide Services or comply with legal requirements). Retention periods may vary based on factors such as legal obligations, dispute resolution, or enforcement of agreements.
• You have the right to request access to or correction of your personal data. Where applicable, you can also request deletion of your data.
• In certain circumstances, you may object to our processing of your data, including for marketing purposes..
• If we process your information based on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before the withdrawal.
• You can unsubscribe from marketing communications by clicking the “Unsubscribe” link in any promotional email or by contacting us.
• California residents have rights to request access to their personal information, request deletion, and know whether their data is sold. We do not sell personal data. For more details, please contact us at privacy@hellogym.io.
To exercise any of these rights, please contact us at privacy@hellogym.io. We will respond to your request in a reasonable timeframe and in accordance with applicable laws.
We use industry-standard security measures such as encryption, secure servers, and access controls to safeguard your information. However, no method of transmission or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
We and our third-party partners use cookies and similar technologies to collect information about your browsing activities on the Site. You can typically disable cookies through your browser settings, but doing so may affect certain features on our Site.
Our Services are not directed to individuals under the age of 16 (or as defined by local law). We do not knowingly collect personal data from children without verifiable parental consent. If you believe we have collected a child’s information, please email us at privacy@hellogym.io.
Our Site may contain links to external websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Policy on this page and indicate the “Last Updated” date above. If changes are material, we may provide more prominent notice (e.g., by email or a pop-up on our Site).
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: privacy@hellogym.io Postal Address: HelloGym.io Data Protection 200 Central Avenue Osseo MN, 55369 United States Effective Date: This Policy is in effect as of the “Last Updated” date noted above.